Terms of service

Welcome to Moon Mellow.

These Terms of Service govern your access to and use of moonmellow.in and your purchase of products from Moon Mellow.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Moon Mellow

Moon Mellow is a proprietorship business engaged in the online sale of kids' clothing.

Business Name: Moon Mellow
Business Address: D12A03, Gurgaon One, Sector 84, Gurgaon, Haryana 122004, India

2. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to interfere with the website or its security.

  • Copy, reproduce or exploit website content without permission.

  • Submit false, misleading or fraudulent information.

  • Attempt to gain unauthorised access to our systems or accounts.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without prior notice.

4. Pricing

Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to correct pricing, product-description or other listing errors.

If an order is placed at an incorrect price due to an obvious error, we may contact you before processing the order or cancel the order and provide an appropriate refund where payment has already been made.

5. Orders

Placing an order constitutes an offer to purchase products from Moon Mellow.

An order may be subject to verification and acceptance.

We reserve the right to cancel an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, incorrect information or other legitimate operational reasons.

If payment has already been received for a cancelled order, the applicable amount will be refunded.

6. Payment

Moon Mellow currently accepts online payment methods made available through the payment options displayed at checkout.

Cash on Delivery (COD) is not available.

Payments may be processed through third-party payment service providers.

7. Shipping and Delivery

Orders are generally dispatched within 1–3 business days.

Estimated delivery across India is generally 3–7 business days after dispatch.

Delivery timelines are estimates and may vary due to factors including courier delays, weather, public holidays, remote locations, logistics disruptions or circumstances beyond our reasonable control.

For additional information, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

9. Intellectual Property

All content on moonmellow.in, including but not limited to logos, brand names, product photographs, graphics, designs, text, illustrations, videos and other material, is owned by or licensed to Moon Mellow unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

10. Third-Party Services

Our website may use third-party services including payment processors, logistics providers, analytics providers and technology platforms.

Your use of such services may also be subject to their respective terms and policies.

11. Disclaimer

To the maximum extent permitted by applicable law, Moon Mellow does not guarantee that the website will always be uninterrupted, error-free or completely secure.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Moon Mellow shall not be liable for indirect, incidental or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Governing Law

These Terms shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the courts and competent consumer authorities having jurisdiction under applicable law.

14. Changes to These Terms

Moon Mellow may update these Terms from time to time.

The latest version will be published on this page and will apply from the date stated above unless otherwise specified.

15. Contact

Moon Mellow
D12A03, Gurgaon One,
Sector 84, Gurgaon, Haryana 122004, India

Email: care@ivaskaa.com
Phone/WhatsApp: +91 8826075050
Website: moonmellow.in

Last Updated: 16 August 2026