Refund policy

At Moon Mellow, we want you and your little ones to be happy with every purchase. If you receive a product that is damaged, defective, incorrect, or simply not suitable, we offer a straightforward return and exchange process subject to the terms below.

1. Return & Exchange Window

Products purchased from moonmellow.in may be returned or exchanged within 7 days of delivery.

To be eligible, the product must:

  • Be unused, unworn and unwashed.

  • Be in its original condition.

  • Have all original tags, labels and packaging intact.

  • Not have any stains, odour, damage or signs of use.

  • Be accompanied by the order details or proof of purchase.

2. Products Eligible for Return

Returns and exchanges are accepted for eligible kids' clothing purchased directly from Moon Mellow.

We recommend checking the size chart available on the product page before placing your order.

If you have received the wrong size and the product meets the return conditions above, you may request an exchange within 7 days of delivery, subject to availability.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

  • Any other information reasonably required to verify the issue.

Once the issue is verified, Moon Mellow may offer a replacement, exchange or refund, as applicable.

4. How to Request a Return or Exchange

To initiate a return or exchange, contact us at care@ivaskaa.com or WhatsApp us at +91 8826075050 within the applicable return period.

Please mention your order number and the reason for your request.

Our team will review the request and provide further instructions.

5. Return Shipping

For eligible returns and exchanges approved by Moon Mellow, return shipping will be provided free of charge.

Customers should not send products to us without receiving return instructions from our customer-care team.

6. Refunds

Once the returned product is received and inspected, we will process the applicable refund.

Refunds will generally be made to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

7. Exchange

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, Moon Mellow may offer an alternative solution, including a refund where applicable.

8. Non-Returnable Conditions

A return or exchange may be rejected if the product:

  • Has been worn, washed or used.

  • Has been altered or damaged after delivery.

  • Is missing original tags or packaging.

  • Shows signs of stains, odour, makeup, food, detergent or other use.

  • Is returned after the applicable return period.

  • Cannot be reasonably identified as an item purchased from Moon Mellow.

9. Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed, packed or dispatched, cancellation may no longer be possible and the order may instead be handled under our return policy.

10. Contact Us

For return, exchange or refund assistance:

Moon Mellow
D12A03, Gurgaon One,
Sector 84, Gurgaon, Haryana 122004, India

Email: care@ivaskaa.com
Phone/WhatsApp: +91 8826075050
Website: moonmellow.in

Moon Mellow reserves the right to update this policy from time to time. Any changes will be published on this page.

Last Updated: 16 August 2026