Privacy policy

Last Updated: 16 August 2026

Moon Mellow ("Moon Mellow", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through moonmellow.in.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you browse our website, place an order, contact us or otherwise interact with Moon Mellow, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone or WhatsApp number

  • Order and transaction details

  • Product and purchase information

  • Information provided when contacting customer support

  • Website usage and device information

  • Information collected through cookies and similar technologies

We do not require you to provide information that is not reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Deliver products to you.

  • Process payments through our payment service providers.

  • Provide customer support.

  • Process returns, exchanges and refunds.

  • Communicate with you regarding your orders.

  • Improve our products, website and customer experience.

  • Prevent fraud, misuse and unauthorised activity.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional communications where permitted and where applicable consent has been obtained.

3. Payment Information

Payments may be processed through third-party payment service providers.

Moon Mellow does not ordinarily store complete payment-card information on its own systems. Payment information may be handled by the relevant payment gateway or financial institution in accordance with its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. Certain website functions may not work correctly if cookies are disabled.

5. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

  • Shopify and technology service providers.

  • Payment processors and gateways.

  • Shipping and logistics partners.

  • Website analytics and marketing service providers.

  • Customer-support service providers.

  • Professional advisers and authorities where required by law.

We do not sell your personal information as a product to third parties.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax, legal and regulatory requirements.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable law.

8. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access to or correction of certain information and requesting deletion where legally permissible.

You may also opt out of promotional communications by following the unsubscribe instructions in those communications or contacting us.

To make a privacy-related request, contact us at:

care@ivaskaa.com

9. Children's Privacy

Moon Mellow sells clothing intended for children. Our website and services are intended to be used by parents, guardians and other adults placing orders.

We do not knowingly seek to collect personal information directly from children for independent account creation or purchases.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable law.

The updated policy will be published on this page with the revised "Last Updated" date.

12. Contact Us

For questions, requests or concerns relating to privacy:

Moon Mellow
D12A03, Gurgaon One,
Sector 84, Gurgaon, Haryana 122004, India

Email: care@ivaskaa.com
Phone/WhatsApp: +91 8826075050
Website: moonmellow.in