Shipping policy

At Moon Mellow, we aim to make delivery of your little one's favourite outfits simple and reliable.

1. Shipping Coverage

We currently ship eligible orders across India.

Delivery availability may vary for certain remote or restricted locations depending on courier-service coverage.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days across India.

Delivery timelines are estimates and are not guaranteed.

Remote locations, adverse weather, public holidays, courier disruptions, peak-sale periods and other circumstances outside our control may result in additional delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to monitor your shipment through the applicable logistics provider.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or re-delivery charges may apply where applicable.

7. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may make additional delivery attempts or return the shipment to us.

Customers should ensure that the recipient is available and that the contact details provided with the order are accurate.

8. Damaged Package

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.

9. Lost or Delayed Shipments

If your shipment appears to be significantly delayed or lost in transit, please contact us at care@ivaskaa.com.

We will coordinate with the relevant logistics partner and assist you in resolving the issue.

10. Contact Us

Moon Mellow
D12A03, Gurgaon One,
Sector 84, Gurgaon, Haryana 122004, India

Email: care@ivaskaa.com
Phone/WhatsApp: +91 8826075050
Website: moonmellow.in

Last Updated: 16 August 2026